Who is authorized to set up recipients on Duplo? Only business owners, admins, or initiators can set up recipients. To learn how to set up admin or ini...

Who is authorized to create bills or pay bills on Duplo?  Business owners, Admins, or Initiators can create bills. Assigned Payers/Business owners/A...

Can I edit an approval Policy? Yes you can. To edit a policy, simply navigate to the desired policy and click on the triple-dot icon under the "Act...

 Can I have more than one initiator? Yes, you can have as many initiators as you want however you only need one person to initiate a payment. Can the...

What if I don’t tick the “Add Digital Wallet” box when creating a customer profile? This means no wallet will be created for collections for your customer...

I got a new phone. What should I do about my Google authenticator? There’s no need to worry. Go to your profile on your Duplo dashboard and click on Secur...

Why can’t I access other accounting packages? Currently, you can only connect one accounting package to a business per time. I would like to connect ...